Five tools, one account

From Uncontrolled Play to a Set Limit: Responsible Gambling at Slotspalace Casino

Deposit limits, loss limits, session time limits, a cooling-off period and self-exclusion sit in every Slotspalace Casino account, and only players aged 18+ may use them.

Set your limit

Licensed MGA/B2C/752/2011. Operating transparently since 2011 under one of Europe's most rigorous regulatory frameworks.

Safeguards in brief

Responsible Gambling Essentials in Brief

After this table you will know the age rule, the licence, the helpline and where to ask about limits.

Minimum age18+

LicenceMalta Gaming Authority, MGA/B2C/752/2011

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Opening your settings

What You Gain From Account Limits

This block settles which control does what, so you can pick the right one before you spend.

A cap on new money

Cap what can go in during a chosen period, so a night out never costs more than you planned, and switch it on before your first deposit rather than after a losing run.

What stops the chase?

Set the net amount you are willing to see gone, and switch this on when a losing streak could push you to chase it back.

A fixed sitting

Choose how long one sitting may last, then let the account close the session, which helps when play stretches past the evening you set aside.

Take a short break

Step away for a stretch without closing your account, and take one when you want distance but not a permanent exit.

Is a break enough?

Block your own access completely when play has stopped feeling like a pastime, and choose this rather than a break if you need the door shut.

Before The Spin

How do I set a deposit limit on my account?

You will not be stuck mid-session wondering where the control sits or what it changes.

Look Before You Click

Sign in, then open the settings area attached to your profile rather than the cashier screen. Check that the page shows your verified identity details correctly.

Find The Limits Tab

Choose the section headed with your limit controls, where deposit, loss and session options sit together. Confirm which of these are already active on your profile.

One Figure, One Purpose

Pick the cap that matches the money you have set aside for entertainment, in New Zealand dollars. Read how the figure is counted before you confirm anything.

Proof Your Cap Is Live

Save the change and look for the on-screen acknowledgement plus an email confirmation. Note what your new figure allows so nothing surprises you later.

Play That No Longer Feels Light

Catching these signs early keeps a pastime from turning into pressure. Setting a limit or taking a pause is the first step, and it works best before play starts rather than after a loss.

Read through these and notice how many describe the last few weeks.

Playing longer than you planned, most sessions
Chasing a loss with another deposit
Money set aside for bills going into play
Hiding how much you play from family
Feeling restless on days without a session
Borrowing or selling things to keep playing
Play crowding out sleep, work or people

Confidential Support Nearby

Where Do I Get Help In New Zealand?

Read this and you will know who answers, what each service offers and how to reach them.

Gambling Helpline Aotearoa

Ring or text this free line at any hour, any day, and speak with someone trained to listen. It supports both players and the people worried about them, and nothing you say leaves the call. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling with this foundation for yourself or a relative. Peer and cultural support sit alongside the talking therapy, spread across clinics nationwide on weekdays, and you can reach them by freephone or text. pgf.nz

Safer Gambling Aotearoa

Browse the Health New Zealand information site for families and players alike. It lays out the signs of harm, practical tips for changing habits, and a finder that points to support close to where you live. safergambling.org.nz

Hours Away, Or Far Longer

A Gap You Choose. Choose a cooling-off period in your account when you want a gap of hours or days and intend to return. Set it from your account settings before you next play, and access stays closed for the whole period you pick. Nothing is decided about your account beyond that.

Before, Not After. Ask for self-exclusion when a pause will not be enough and you want a long stop. The Malta-licensed operator here must exclude a customer showing signs of problem gambling from all its platforms for up to two years. Once it starts, it cannot be undone early.

Account-Level Exclusion Only. Expect no national register in New Zealand, so the casino account is where you exclude yourself, for up to two years. Once it begins, the decision holds and cannot be lifted early. Reaching out to the Gambling Helpline Aotearoa gives you support alongside it.

Before You Set One

What Changes, What Stays Closed

This block settles the handful of doubts people raise at the moment they decide to slow down.

Can the mobile site reach the same limit settings?+

Yes, the phone view opens the same account section as the desktop page, so the caps you set there cover the whole account. Use the wallet tab to reach your spending allowances on a small screen.

Why must I prove I am of age to hold an account?+

Proof of age comes before activation because the licence permits only adults, and here that means players of 18 and over. Documents are checked within the stated verification window, then play and cash-outs unlock.

Once I self-exclude, can I ask for the block to be lifted sooner?+

No, the exclusion stands for the full stretch you picked when you set it. Picture it as a door you close yourself for a fixed term, so decide the length with that in mind.

What happens to my account during a cooling-off break?+

Deposits and play are suspended for the days you select, and the account reopens by itself when the break runs out. Nothing is deleted, so the history and balance wait for your return.

Where can a partner or parent find advice about someone else's play?+

Gambling Helpline Aotearoa takes calls from whanau and friends as well as from players, and it is free on 0800 654 655 at any hour. Text 8006 works too when speaking feels hard.