Four ways in, day or night

Get in touch with Slotspalace Casino

Live chat, e-mail and the New Zealand phone line run around the clock, so someone answers whenever your question lands.

Reach support now SSL-encrypted, independently audited

Paid today

432,932 NZ$

5,819 Players online

Licensed MGA/B2C/752/2011. Operating transparently since 2011 under one of Europe's most rigorous regulatory frameworks.

Average withdrawal in 21 minutes. Single-transaction limit up to NZ$58,000, minimum deposit just NZ$16.

256-bit SSL across all sessions. Independently audited by QUINEL and SIQ. eCOGRA alternative dispute resolution.

Slotspalace Casino contact

Slotspalace Casino: chat, e-mail or phone

Use this block when you need a real person rather than a help article.

Something looks wrong right now

Chat suits quick questions about a bonus or a spinning reeland answers inside about two minutes, most of the day and night, from the site itself.

Start chat

Not urgent, but on the record

Send the details to [email protected] and a written reply usually lands within two hours, which helps when you want the thread saved.

Write to us

A voice on the line

Call +64 9 384 9346 and you are typically talking to someone in about two minutes, NZST, useful when a withdrawal will not move and you need it talked through.

Call now

Built for New Zealand

Why does nobody answer at my breakfast?

Read this before you call, so you know what to expect from a New Zealand evening.

Reaching us

Phone+64 9 384 9346

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/752/2011

Help lines

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand, The Salvation Army Oasis

Escalate It Properly

Where Does a Complaint Go Next?

You will know the exact steps to raise a complaint and who reviews it.

What Should I Send First?

Write to the support team with your account email and the details of what went wrong. A written record helps the team look into the matter properly.

From Silence to a Reply

Support reads your message and replies with an outcome, usually within two hours by email. The reply explains what they found and what they can do.

Request for Senior Review

If the answer leaves you unsatisfied, ask for a manager to review the case. A senior staff member goes over the details again before deciding.

One Step Beyond the Casino

Should the outcome still not satisfy you, take the complaint to the Malta Gaming Authority. They are the regulator that licenses this casino.

Right desk

Address for each kind of question

Use this block once you know the question is not for general support.

Account desks

General support[email protected]

Verification documents[email protected]

Money desks

Deposits, withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy requests[email protected]

Business, partnerships[email protected]

Know Who You Deal With

Slotspalace Casino Ltd. and Its Licence

These are the facts behind the brand, recorded the same way for every player.

The Company

Legal NameSlotspalace Casino Ltd.

Company NumberC-57164 (Malta)

AddressSpinola Road, St Julian's

The Licence

RegulatorMalta Gaming Authority

Licence NumberMGA/B2C/752/2011

Written Contact

Support Email[email protected]

Answers Any Hour

It's the Middle of the Night

This block is handy when you need to know who is awake and how fast they reply.

Live Chat

Chat HoursAround the clock in NZST

Chat First ReplyAbout two minutes

All Times AreNZST

E-mail

E-mail Address[email protected]

E-mail ReplyWithin two hours

Phone

Phone Number+64 9 384 9346

Phone Waiting TimeAbout two minutes

Less Back-and-Forth, More Answers

Line up these details first and the team can act straight away.

Your account email address
A short note on what went wrong
Screenshot of any error
Payment method name and last digits
ID or address document if asked

Nothing left dangling

Slotspalace Casino answers the small print

Plain replies, written the way our New Zealand players actually ask them.

trustWhat if I want to stop playing here altogether?+

Closure happens in one step: tell the team you want it shut and they will lock it and confirm. Any balance left follows the usual payout route, and reopening later is not automatic. One account per person stays the rule.

trustWhat if I want everything you hold on me deleted?+

Your data sits with Slotspalace Casino Ltd. and you can ask for a copy or a wipe at any point. Write from your registered email address so the team knows it is you. Requests are handled by [email protected].

trustWhen I win, whose rules actually protect my money?+

Our licence comes from the Malta Gaming Authority, numbered MGA/B2C/752/2011, and that covers play from New Zealand. Slotspalace Casino Ltd. holds it, registered as C-57164 (Malta). Tests by QUINEL and SIQ sit behind the games.

trustHow long until my account stops being checked?+

Documents usually clear inside 72 hours, and most go through faster. Proof of identity, proof of address and payment method confirmation cover it. If something is unclear, [email protected] replies with the exact item needed.

trustWhen can I reach a real person about a withdrawal?+

The desk runs around the clock, so a Sunday morning question meets the same team as a Tuesday night one. Times quoted here are NZST, matching your clock. Live chat typically answers in two minutes and email in two hours.