Who checks you

Proof That Clears Your Slotspalace Casino Withdrawals Faster

Every licensed casino has to confirm who you are, and Slotspalace Casino usually finishes that check within 72 hours.

Licensed MGA/B2C/752/2011. Operating transparently since 2011 under one of Europe's most rigorous regulatory frameworks.

What it costs you

What the Check Asks of You

Useful the moment a withdrawal sits waiting and you want to know who is asking and why.

Checking party

Slotspalace Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/752/2011

Usual duration

72 hours

Compulsory by

Before the first withdrawal

Verification contact

[email protected]

Age checked

18+

Your upload moment

Get It Right in Four Uploads

Slotspalace Casino keeps the list short on purpose, so one tidy set of files is usually enough.

Check the expiry date

Photograph both sides of your passport or ID card in daylight, with nothing covering a corner, and check that your full name and the expiry date are readable.

When the statement is a PDF

A bank or utility statement in your name, dated recently, showing the address you gave us. Screenshots of an app often fail, so a PDF works best.

Block the middle digits?

Show that the card or wallet is yours by covering the middle digits, keeping only your name and the last four visible. Never send a full card number.

A cleared account

Once everything is in, the team reviews it and answers within 72 hours. Nothing more is needed from you unless a file is unreadable, so watch your inbox.

Packing your files

Not a Paper Chase, Just Three Files

After this you will know exactly which copy to make and what each one has to show.

Proof of identity

ConfirmsYour name, face and date of birth

Copy showsPhoto page, all four corners, unedited

Proof of address

ConfirmsWhere you live now

Copy showsYour name, the address, a recent date

Payment method confirmation

ConfirmsThe card or wallet is yours

Copy showsYour name with the last four digits

Resend the File That Failed

Whole Frame, Not a Corner. Sending an edited or cropped picture gets refused, since the reviewer needs the corners and the full frame. Photograph the whole card on a flat surface Skip filters and keep the original file

Two Versions of Your Name? If a name or a date on the paper differs from your account, the file cannot match it. Contact support to correct the account spelling Send the newer copy of that document

A Dated Address Record. An old bill gets turned down, since the reviewer cannot see where you live now, only where you lived then. Send the most recent bill you hold Pick a document that shows your address

You Have Been Asked About Funds

Under Malta Gaming Authority licence MGA/B2C/752/2011, Slotspalace Casino must satisfy itself that the funds in your account are yours and come from a lawful source. The question is routine for any licensed operator and is never an accusation.

Depending on your own case, one or more of these may be asked for.

Recent payslips from your employer
Bank statements for the account used
A tax return or income summary
Company accounts if you are self-employed
Proof of a pension or benefit payment

Before the Payout

Know What Starts a Review

You are not being singled out; these four moments happen to players across the board.

A Mismatch on File

When the name or birth date you entered does not line up with your papers, the team pauses to confirm which version is right.

Send Papers Before Cashing Out

The licence requires the check at the latest before your first payout, so this is where most players meet it, with identity, address and payment proof.

A Much Larger Sum

A sum far above what you usually move is looked at more closely, and a short explanation of where it came from may be requested.

Adding a Wallet Midway

A method added for the first time has to be tied to you, so a screenshot or statement showing the account holder name is often requested.

Seven straight answers

What players ask before their payout clears?

You will know the likely snags in advance and how to head them off.

Is my ID safer going through your upload page than by email?+

Yes. The upload route sits behind 256-bit SSL, so files travel encrypted from your device to the case handler. Email copies sit in a mailbox until someone opens them, which is why we point you to the upload page instead. Send to [email protected] only when the page itself is not loading for you.

Why do you need to know where my money comes from?+

Because the Malta Gaming Authority requires it of every licensed operator, and we hold licence MGA/B2C/752/2011. A source of funds check is routine bookkeeping against money laundering, aimed at the flow of money rather than at you personally. Answering it plainly is usually all it takes.

How many hours does a review usually run for?+

Our working target is 72 hours from the moment every file arrives readable. Most cases land well inside that window, so the clock rarely runs its full length. A file that fails the checks resets it, which is why a clear photo matters more than a fast one.

Can I get through the check before I ever request a withdrawal?+

Yes, and plenty of players do. The licence requires confirmation at the latest before the first withdrawal, and the casino may ask sooner, at registration or after the first deposit. Clearing it early means the payout button later is a one-step affair. Nothing here lets you play or withdraw while the check is open.

Do phone photos pass, or should I scan everything?+

Phone photos pass happily, and they are what most New Zealand players send. Hold the handset flat above the card on a plain surface with the flash off; glare and shadow cause most failures. The camera on a modern phone out-resolves a cheap scanner, so there is no need to hunt one down.

Which regulator holds your licence, and does that matter to me?+

The Malta Gaming Authority licenses us under number MGA/B2C/752/2011, and QUINEL and SIQ audit us alongside that. It matters because the document requests you find tedious are conditions of that licence, not house rules invented on the day. Slotspalace Casino Ltd. is the company behind the account.

My surname changed after marriage, so which name goes on the form?+

Use the name on the ID you are sending, and include the certificate or deed that links the old name to the new one. Mismatches between account and document are the single most common cause of a delay. Once the link is on file, your records line up from then on.